Privacy Policy

Your data protection is our concern

We appreciate your interest in our company and our products and would like you to feel safe when visiting our website, also with regard to the protection of your personal data. We have therefore taken all technical measures to ensure the highest possible level of protection of your data. We take the protection of your personal data very seriously. We want you to know when we collect what data and how we use it.

Changing our privacy policy

We reserve the right to change our security and data protection measures to the extent necessary in the context of technical development. In these cases, we will also adjust our privacy policy accordingly. Please note the current version of our privacy policy.


Privacy policy

The following privacy policy applies to the use of our online offer as well as our other sub-presences and landing pages, if this reference is made to this Privacy Policy (hereinafter “Website”).

We attach great importance to data protection. The collection and processing of your personal data takes place in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR).

1 Responsible

Responsible for the collection, processing and use of your personal data within the meaning of Art. 4 No. 7 GDPR is

Solid Safety GmbH

Münchener Straße 12
60329 Frankfurt am Main
Phone 069 / 9451980 – 20
Fax 069 / 9451980 – 29

If you wish to object to the collection, processing or use of your data by us in accordance with this data protection provisions in whole or for individual measures, you may address your objection to the controller.

You can save and print this privacy policy at any time.

2 General purposes of processing

We use personal data for the purpose of operating the website and for processing your possible enquiries.

3 What data we use and why

3.1 Hosting

The hosting services we use are used to provide the following services: infrastructure and platform services, computing capacity, storage space and database services, security services as well as technical maintenance services that we use for the purpose of operating the website.

In doing so, we, or our hosting provider, process inventory data, contact data, content data, contract data, usage data, meta- and communication data of customers, interested parties and visitors to this website on the basis of our legitimate Interests in the efficient and secure provision of our website in accordance with Art. 6 sec. 1 p. 1 f) GDPR  i.V.m. Article 28 GDPR.

3.2 Access

We collect information about you when you use this website. We automatically collect information about your usage behavior and interaction with us and register data about your computer or mobile device. We collect, store and use data about every access to our website (so-called server log files). Access data includes:

  • Name and URL of the retrieved file
  • Date and time of retrieval
  • Amount of data transferred
  • Http response  code
  • Browser type and browser version
  • Operating system
  • Referer URL (i.e. the previously visited page)
  • Websites accessed by the user’s system via our website
  • User’s Internet service provider
  • IP address and the requesting provider

We use this log data without any assignment to you or other profiling for statistical evaluations for the purpose of operating, security and optimization of our website, but also for anonymously recording the number of visitors to our website. (traffic) as well as the scope and method of use of our website and services, as well as for billing purposes, in order to reduce the number of clicks.  Based on this information, we can provide personalized and location-based content and analyze traffic, locate and correct errors, and improve our services.

This is also our legitimate interest in accordance with Art. 6 sec. 1 p. 1 f) GDPR.

We reserve the right to check the log data retrospectively if there is a legitimate suspicion of illegal use on the basis of concrete indications. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or for the provision of services or billing of a service, e.g. when you use one of our offers. After cancelling the order process or after receipt of payment, we will delete the IP address if it is no longer required for security purposes. We store IP addresses even if we have a specific suspicion of a criminal offence in connection with the use of our website. In addition, as part of your account, we save the date of your last visit (e.g. registration, login, clicking links, etc.).

3.3 Cookies

We use so-called session cookies to optimize our website. A session cookie is a small text file that is sent by the respective servers when you visit a website and is cached on your hard drive. This file as such contains a so-called session ID, with which various requests of your browser can be assigned to the common session. This allows your computer to be recognized when you return to our website. These cookies are deleted after you close your browser. For example, they are used to allow you to use the shopping cart function across multiple pages.

We also use persistent cookies (also small text files that are stored on your device) to a small extent, which remain on your device and allow us to recognize your browser the next time you visit. These cookies are stored on your hard drive and delete themselves after the specified time. Its lifespan is 1 month to 10 years. This allows us to present our offer to you in a more user-friendly, effective and secure manner, for example by displaying information tailored to your interests on the site.

Our legitimate interest in the use of cookies in accordance with Art. 6 sec. 1 p. 1 f) GDPR is to make our website more user-friendly, effective and secure.

The cookies store the following data and information:

  • Log-in Information
  • Spracheinstellungen
  • search terms entered
  • Information about the number of views of our website and use of individual functions of our website.

When the cookie is activated, an identification number is assigned to it and no assignment of your personal data to this identification number is made. Your name, IP address or similar data that would allow the cookie to be assigned to you will not be entered in the cookie.  Based on the cookie technology, we only receive pseudonymized information, for example about which pages of our shop were visited, which products were viewed, etc.

You can set your browser so that you are informed in advance about the setting of cookies and can decide on a case-by-case basis whether you exclude the acceptance of cookies for certain cases or in general, or that cookies are completely prevented. This can limit the functionality of the site.

3.4 Data for the fulfilment of our contractual obligations

We process personal data that we need to fulfil our contractual obligations, such as name, address, e-mailaddress, ordered  products, billing and payment data. The collection of this data is necessary for the conclusion of the contract.

The deletion of the data takes place after the expiry of the warranty periods and statutory retention periods. Data associated with a user account (see below) will in any case be retained for the period of keeping that account.

The legal basis for the processing of this data is Art. 6 sec. 1 p. 1 b) GDPR, because this data is required so that we can fulfil our contractual obligations towards you.

3.5 Newsletter

We do not currently offer a newsletter.

3.6 Email Contact

If you contact us (e.g. by contact form or e-mail), we will process your details for the processing of the request as well as in case of follow-up questions.

If the data processing is carried out for the implementation of pre-contractual measures, which are carried out at your request or, if you are already our customer, for the execution of the contract, the legal basis for this data processing is Art. 6 sec. 1 p. 1 b) GDPR.

We only process further personal data if you consent to this (Art. 6 sec. 1 p. 1 a) GDPR) or if we have a legitimate interest in the processing of your data (Art. 6 sec. 1 p. 1 f) GDPR). For example, a legitimate interest in replying to your email.

4 Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about the use of this website by the site visitors is usually transmitted to a Google server in the USA and stored there.

This is also our legitimate interest in accordance with Art. 6 sec. 1 p. 1 f) GDPR.

Google has submitted to and certified the Privacy Shield Agreement between the European Union and the US. As a result, Google undertakes to comply with the standards and regulations of European data protection law. Further information can be found in the following linked entry:

We have activated IP anonymization on this website (anonymizeIp). However, this will pre-shorten your IP address within Member States of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services related to website and internet usage. provide.

The IP address transmitted by your browser within the scope of Google Analytics will not be merged with other data from Google. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to the full extent.

You can also prevent the transfer of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by using the data available at the following link. Download and install browser plugin:

As an alternative to the browser plug-in or within browsers on mobile devices, you can click on the following link to set an opt-out cookie that prevents the collection by Google Analytics within this website in the future (this opt-out    -Out cookie only works in this browser and only for this domain. If you delete the cookies in your browser, you will need to click this link again):

<a href=”javascript:gaOptout()”>Disable Google Analytics</a>

5 Duration of data storage

Unless specifically stated, we only store personal data for as long as is necessary to fulfill the objectives pursued.

In some cases, the legislator provides for the retention of personal data, for example in tax or commercial law. In these cases, the data will only be stored by us for these legal purposes, but will not be processed otherwise and deleted after the statutory retention period has expired.

6 Your rights as a data controller

Under applicable laws, you have various rights with respect to your personal data. If you wish to exercise these rights, please send your request by e-mail or post with a clear identification of your person to the address indicated in section 1.

Below is an overview of your rights.

6.1 Right to confirmation and information

You have the right to clear information about the processing of your personal data.

In particular:

You have the right to receive confirmation from us at any time as to whether personal data concerning you are being processed. If this is the case, you have the right to request free information from us about the personal data stored about you, together with a copy of this data. Furthermore, there is a right to the following information:

  1. the processing purposes;
  2. the categories of personal data that are processed;
  3. the recipients or categories of recipients to whom the personal data have been or are still being disclosed, in particular to recipients in third countries or to international organisations;
  4. where possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining that duration;
  5. the existence of a right to rectification or erasure of personal data concerning you or to restriction of processing by the controller or a right to object to such processing;
  6. the existence of a right of appeal with a supervisory authority;
  7. if the personal data is not collected from you, all available information about the origin of the data;
  8. the existence of automated decision-making, including profiling,  in accordance with Articles 22(1) and (4) GDPR and, at least in these cases, meaningful information on the logic involved, the scope and the intended impact such processing for you.

If personal data are transferred to a third country or to an international organisation, you have the right to be informed of the appropriate guarantees under Article 46 GDPR in connection with the transfer.

6.2 Right to rectification

You have the right to request from us the correction and, if applicable, the completion of personal data concerning you.

In particular:

You have the right to request from us without delay the correction of inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data, including by means of a supplementary declaration.

6.3 Right to erasure (“right to be forgotten”)
In a number of cases, we are obliged to delete personal data concerning you.

In particular:

In accordance with Article 17(1) GDPR, you have the right to require us to delete personal data concerning you without delay, and we are obliged to delete personal data immediately if one of the following reasons applies:

  1. The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
  2. You revoke your consent, on which the processing was based in accordance with Art. 6 sec. 1 p. 1 a) GDPR or Art. 9 sec. 2(a) GDPR, and there is no other legal basis for the processing.
  3. In accordance with Art. 21 sec. 1 GDPR, you object to the processing and there are no primary legitimate reasons for the processing, or you object to the processing in accordance with Art. 21 sec. 2 GDPR.
  4. The personal data were processed unlawfully.
  5. The erasure of personal data is necessary to fulfil a legal obligation under Union or Member State law to which we are subject.
  6. The personal data were collected in relation to the information society services offered in accordance with Article 8(1) GDPR.

If we have made the personal data public and are obliged to delete it in accordance with Article 17(1) GDPR, we shall take appropriate measures, including technical measures, taking into account the available technology and the implementation costs, to ensure that the inform data controllers who process the personal data that you have requested that you delete all links to such personal data or copies or replications of such personal data.

6.4 Right to restrict processing

In a number of cases, you are entitled to request a restriction on the processing of your personal data.

In particular:

You have the right to require us to restrict processing if one of the following conditions is met:

  1. the accuracy of the personal data is disputed by you for a period of time that allows us to verify the accuracy of the personal data,
  2. the processing is unlawful and you have refused to delete the personal data and have instead requested the restriction of the use of the personal data;
  3. we no longer need the personal data for the purposes of processing, but you need the data to assert, exercise or defend legal claims, or
  4. You have objected to the processing in accordance with Art. 21 sec. 1 GDPR, as long as it is not yet clear whether the legitimate reasons of our company outweigh yours.

6.5 Right to data portability

You have the right to receive, transmit, or transmit personal data concerning you in a machine-readable way.

In particular:

You have the right to receive the personal data concerning you that you have provided to us in a structured, common and machine-readable format, and you have the right to provide such data to another controller without obstruction by us. transmit, provided that:

  1. the processing is based on consent in accordance with Art. 6 sec. 1 p. 1 a) GDPR or Art. 9 (2) a) GDPR or on a contract pursuant to Art. 6 sec. 1 p. 1 b) GDPR and
  2. processing using automated procedures.

When exercising your right to data portability in accordance with paragraph 1, you have the right to obtain that the personal data is transferred directly by us to another controller, insofar as this is technically feasible.

6.6 Right of objection

You have the right to object from lawful processing of your personal data by us if this is due to your particular situation and our interests in the processing do not prevail.

In particular:

You have the right, for reasons arising from your particular situation, to object at any time to the processing of personal data concerning you, which is based on Art. 6 sec. 1 p. 1 e) or f) GDPR; this shall also apply to profilingbased on theseprovisions. We no longer process the personal data unless we can prove compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims.

If personal data is processed by us for direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profilingas far as it is related to such direct marketing.

You have the right, for reasons arising from your particular situation, against the processing of personal data concerning you, which are for scientific or historical research purposes or for statistical purposes in accordance with Article 89(1) GDPR is made to appeal, unless the processing is necessary to perform a task in the public interest.

6.7 Automated decisions including profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, that has legal effect on you or similarly significantly impaired.

Automated decision-making based on the personal data collected does not take place in our company.

6.8 Right to revoke consent under data protection law

You have the right to revoke your consent to the processing of personal data at any time.

6.9 Right to complain to a supervisory authority

You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your place of residence, your place of work or the place of alleged infringement, if you consider that the processing of the personal data concerning you is data is illegal.

7 Data security

We make every effort to ensure the security of your data within the scope of the applicable data protection laws and technical possibilities.

Your personal data will be transmitted encrypted with us. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) encoding system, but we point out that data transmission over the Internet (e.g. when communicating via e-mail) may have security gaps. Complete protection of data against access by third parties is not possible.

In order to secure your data, we maintain technical and organisational security measures in accordance with Article 32 GDPR, which we constantly adapt to the state of the art.

We also do not guarantee that our offer will be available at certain times; Disruptions, interruptions or failures cannot be ruled out. The servers we use are regularly carefully secured.

8 Transfer of data to third parties, no data transfer to non-EU countries

In principle, we only use your personal data within our company.

If and to the extent that we engage third parties in the context of the fulfilment of contracts (e.g. logistics service providers), these personal data will only receive to the extent that the transmission is necessary for the corresponding service.

In the event that we outsource certain parts of the data processing (“order processing”), we contractually oblige processors to use personal data only in accordance with the requirements of data protection laws and to protect the data rights of the data subject.

Data transfer to entities or persons outside the EU outside the case referred to in this statement in paragraph 4 does not take place and is not planned.

9 Data protection officer

If you have any questions or concerns about data protection, please contact our Data Protection Officer:

Solid Safety GmbH

Münchener Straße 12
60329 Frankfurt am Main
Phone 069 / 9451980 – 20
Fax 069 / 9451980 – 29